Workforce Commission introduces staggered call times

The Texas Workforce Commission recently introduced new staggered call times for those seeking to file unemployment.

Effective immediately, TWC asks that Texans use their area code to find their proposed call and access times. Staggering claims will provide better access to needed services.

Area codes beginning with 9 are to call Monday, Wednesday and Friday between 8 a.m. and noon; area codes beginning with 3, 4, 5, and 6 are to call Monday, Wednesday and Friday fro 1-5 p.m.; area codes beginning with 7 and 8 are to call Tuesday, Thursday and Saturday between 8 a.m. and noon; area codes beginning with 2 are to call Tuesday, Thursday and Saturday between 1-5 p.m.

Please note that Texans will not be penalized for a delay due to call or user volume.

Claims for individuals affected by COVID-19 are eligible to be backdated. For more information, please visit the TWC website or call 512-463-8942.